Counter Service

Genuine Parts Company•Tucker, GA

About The Position

The NAPA Automotive Parts Specialist provides and sources parts for specialized equipment used by fleet customers. The role uses parts knowledge to support customers and other NAPA team members, answer questions, research and source correct parts, and communicate parts availability. It calls for outstanding customer service, clear communication with management and technicians, and a customer-focused approach in a fast-paced shop environment at or around an airport. Automotive parts experience is preferred, though a willingness to learn is also acceptable.

Requirements

Valid driver's license.
Previous experience in a parts store or automotive industry, or a willingness to learn about auto parts.
High school diploma or GED.
Excellent verbal and written communication skills.
Strong listening skills and empathy for customers.
Ability to work on or around an airport in a shop environment.

Nice To Haves

Technical or trade school courses or degree.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience with airport ground support equipment.
Knowledge of cataloging, sourcing, or inventory management systems.
A customer-centric approach with both external and internal customers.
ASE certifications.

Responsibilities

Provide and source parts for specialized equipment for fleet customers.
Use parts knowledge to assist other NAPA team members and answer customer questions.
Provide outstanding customer service and interact with management and technicians.
Bring customer focus and high energy to a fast-paced environment.
Ask appropriate questions to ensure correct parts are researched and sourced.
Inform customers about parts availability.