Counter Service

Genuine Parts Company•Columbus, OH

13d

About The Position

NAPA is hiring an Automotive Parts Specialist to provide and source parts for specialized equipment for fleet customers. The role uses parts knowledge to assist NAPA team members and answer customer questions, while delivering outstanding customer service and working with management and technicians in a fast-paced environment. The specialist asks questions to research and source the correct parts and informs customers about availability. This opportunity suits someone who enjoys helping fleet customers with parts and service needs and wants to develop or grow automotive parts experience as part of a team. The position involves working in a shop environment on or around an airport. NAPA offers training, ongoing development, and opportunities to learn and grow within the company.

Requirements

Valid driver's license.
Previous experience in a parts store or automotive industry, or willingness to learn about automotive parts.
High school diploma or GED.
Excellent verbal and written communication skills.
Strong listening skills and empathy for customers.
Ability to work in or around an airport environment in a shop environment.

Nice To Haves

Technical or trade school courses or degree.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience with airport ground support equipment.
Knowledge of cataloging, sourcing, or inventory management systems.
Customer-centric approach with external and internal customers.
ASE certifications.

Responsibilities

Provide and source parts for specialized equipment for fleet customers.
Use parts knowledge to assist other NAPA team members and answer customer questions.
Provide outstanding customer service and interact with management and technicians.
Bring customer focus and high energy to a fast-paced environment.
Ask appropriate questions to ensure the correct parts are researched and sourced.
Inform customers about parts availability.