Counter Service

Genuine Parts Company•Des Moines, IA

13d

About The Position

NAPA is seeking an Automotive Parts Specialist to provide parts support for fleet customers, including sourcing parts for specialized equipment. The role is suited to someone with automotive parts knowledge or a willingness to learn, who enjoys helping customers and working as part of a team in a fast-paced shop environment. The position offers opportunities to develop parts expertise and pursue other career paths within the company.

Requirements

Valid driver's license.
Previous experience in a parts store or automotive industry, or willingness to learn about automotive parts.
High school diploma or GED.
Excellent verbal and written communication skills.
Strong listening skills and empathy for customers.
Ability to work in or around an airport environment and in a shop environment.

Nice To Haves

Technical or trade school courses or degree.
Background or passion in the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience with airport ground support equipment.
Knowledge of cataloging, sourcing, or inventory management systems.
Customer-centric approach for both external and internal customers.
ASE certifications.

Responsibilities

Provide and source parts for specialized equipment for fleet customers.
Use parts knowledge to assist NAPA team members and answer customer questions.
Provide outstanding customer service and interact with management and technicians.
Ask appropriate questions to research and source the correct parts.
Inform customers about parts availability.
Bring customer focus and high energy to a fast-paced environment.