Counter Service

Genuine Parts Company•Detroit, MI

14d

About The Position

NAPA is seeking an Automotive Parts Specialist to provide parts support for fleet customers, including sourcing parts for specialized equipment. The position is suited to someone with automotive parts experience or a willingness to learn, who enjoys helping customers and working with a team of parts professionals. The role involves customer service, researching parts, confirming availability, and interacting with management and technicians in a fast-paced shop environment that may be located at an airport. The company offers competitive pay, benefits, training, and ongoing development. NAPA also describes a culture of promotion from within, where employees can explore different career paths.

Requirements

Valid driver’s license.
Previous experience in a parts store or the automotive industry, or willingness to learn about auto parts.
High school diploma or GED.
Excellent verbal and written communication skills.
Strong listening skills and empathy for customers.
Ability to work in or around an airport environment and in a shop environment.

Nice To Haves

Technical or trade school courses or degree.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience with airport ground support equipment.
Knowledge of cataloging, parts sourcing, or inventory management systems.
Customer-centric approach for both external and internal customers.
ASE certifications.

Responsibilities

Provide and source parts for specialized equipment for fleet customers.
Use parts knowledge to assist NAPA team members and answer customer questions.
Provide outstanding customer service and interact with management and technicians.
Ask appropriate questions to ensure the correct parts are researched and sourced.
Inform customers about parts availability.
Bring customer focus and high energy to a fast-paced environment.