Counter Service

Genuine Parts Company • Cumming, GA

15h

About The Position

The Automotive Parts Specialist provides and sources parts for specialized equipment for fleet customers. The role uses parts knowledge to support NAPA team members, answer customer questions, research and source the correct parts, and inform customers about parts availability. It involves delivering outstanding customer service while interacting with customers, management, and technicians in a fast-paced shop environment that may be located in or around an airport.

This opportunity is suited to someone who enjoys helping fleet customers with parts and service needs and wants to build or expand their automotive parts experience as part of a team. Prior automotive parts knowledge is preferred, but willingness to learn is accepted. The position offers training and development and opportunities to grow within the company.

Requirements

• Valid driver’s license.
• Previous experience in a parts store or the automotive industry, or willingness to learn about automotive parts.
• High school diploma or GED.
• Excellent verbal and written communication skills.
• Strong listening skills and empathy for customers.
• Ability to work on or around an airport environment in a shop environment.

Nice To Haves

• Technical or trade school courses or degree.
• Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
• Experience with airport ground support equipment.
• Knowledge of cataloging, sourcing, or inventory management systems.
• Customer-centric approach with internal and external customers.
• ASE certifications.

Responsibilities

• Provide and source parts for specialized equipment for fleet customers.
• Use parts knowledge to assist NAPA team members and answer customer questions.
• Provide outstanding customer service and interact with management and technicians.
• Bring customer focus and high energy to a fast-paced environment.
• Ask appropriate questions to ensure the correct parts are researched and sourced.
• Inform customers about parts availability.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with matching.
• Paid holidays and vacation.
• NAPA discount.
• Tuition reimbursement.
• Competitive pay.
• Training and ongoing development.
• Opportunities for promotion from within.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED