Counter Service
About The Position
The NAPA Automotive Parts Specialist provides and sources parts for specialized equipment for fleet customers. The role uses parts knowledge to support customers and other NAPA team members, determine the correct parts through research, and communicate parts availability. It requires strong customer service and the ability to work with management and technicians in a fast-paced shop environment, including an airport environment. Automotive parts experience is preferred, though willingness to learn is acceptable. The position offers a starting hourly rate of $19.00; starting rates for other positions may depend on individual skills, experience, and qualifications.
Requirements
- Valid driver's license.
- Previous experience in a parts store or the automotive industry, or willingness to learn about automotive parts.
- High school diploma or GED.
- Excellent verbal and written communication skills.
- Strong listening skills and empathy for customers.
- Ability to work on or around an airport in a shop environment.
Nice To Haves
- Technical or trade school courses or degree.
- Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
- Experience with airport ground support equipment.
- Knowledge of cataloging, parts sourcing, or inventory management systems.
- Customer-centric approach with external and internal customers.
- ASE certifications.
Responsibilities
- Provide and source parts for specialized equipment for fleet customers.
- Use parts knowledge to assist NAPA team members and answer customer questions.
- Provide outstanding customer service and interact with management and technicians.
- Bring customer focus and high energy to a fast-paced environment.
- Ask appropriate questions to ensure the correct parts are researched and sourced.
- Inform customers about parts availability.
Benefits
- Medical, dental, and vision plans.
- 401(k) with company match.
- Paid holidays and vacation.
- Paid time off, including vacation, personal days, holidays, sick days, and paternal leave.
- NAPA employee discount.
- Tuition reimbursement.
- Employee stock purchase plan.
- Professional development opportunities.
- Wellness programs.
- Training and ongoing development with support from leaders and the team.
- Opportunities for promotion from within.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
