Counter Service

Genuine Parts Company • Amsterdam, NY

19d

About The Position

The Automotive Parts Specialist provides and sources parts for specialized equipment for fleet customers. The role uses parts knowledge to assist NAPA team members and answer customer questions, while delivering outstanding service in a fast-paced environment. The specialist asks questions to research and source the correct parts and informs customers about parts availability. The work involves interacting with customers, management, and technicians, and may take place in a shop environment at or around an airport.

This opportunity is suited to someone who enjoys helping fleet customers with parts and service needs and wants to gain or grow automotive parts experience as part of a team. NAPA offers training, ongoing development, and opportunities to build a career within the company.

Requirements

• Valid driver's license.
• Previous experience in a parts store or the automotive industry, or willingness to learn about automotive parts.
• High school diploma or GED.
• Excellent verbal and written communication skills.
• Strong listening skills and empathy for customers.
• Ability to work on or around an airport environment in a shop environment.

Nice To Haves

• Technical or trade school courses or degree.
• Background or passion in the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
• Experience with airport ground support equipment.
• Knowledge of cataloging, parts sourcing, or inventory management systems.
• Customer-centric approach with both external and internal customers.
• ASE certifications.

Responsibilities

• Provide and source parts for specialized equipment for fleet customers.
• Use parts knowledge to assist other NAPA team members and answer customer questions.
• Provide outstanding customer service and interact with management and technicians.
• Bring customer focus and high energy to a fast-paced environment.
• Ask appropriate questions to ensure the correct parts are researched and sourced.
• Inform customers about parts availability.

Benefits

• Medical, dental, and vision plans.
• 401(k) with company match.
• Paid holidays and vacation.
• Personal days and sick days.
• Paternal leave.
• NAPA employee discount.
• Tuition reimbursement.
• Employee stock purchase plan.
• Professional development opportunities.
• Wellness programs.
• Training and ongoing development with support from leaders and the team.
• Promotion-from-within culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED