Counter Service

Genuine Parts Company•Lawrenceville, GA

About The Position

The Automotive Parts Specialist provides and sources parts for specialized equipment used by fleet customers. The role uses parts knowledge to assist NAPA team members and answer customer questions, while delivering outstanding customer service and interacting with management and technicians. Specialists work in a fast-paced, customer-focused environment, ask questions to research and source the correct parts, and inform customers about parts availability. The posting welcomes candidates seeking to build a career in parts or explore other opportunities at NAPA.

Requirements

Valid driver’s license.
Previous experience in a parts store or automotive industry, or willingness to learn about auto parts.
High school diploma or GED.
Excellent verbal and written communication skills.
Strong listening skills and empathy for customers.
Ability to work on or around an airport environment in a shop environment.

Nice To Haves

Technical or trade school courses or degree.
Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience with airport ground support equipment.
Knowledge of cataloging, sourcing, and/or inventory management systems.
Customer-centric approach with both external and internal customers.
ASE certifications.

Responsibilities

Provide and source parts for specialized equipment for fleet customers.
Use parts knowledge to assist other NAPA team members and answer customer questions.
Provide outstanding customer service and interact with management and technicians.
Bring customer focus and high energy to a fast-paced environment.
Ask appropriate questions to ensure the correct parts are researched and sourced.
Inform customers about parts availability.