Counter Service

Genuine Parts Company • Aurora, IL

2d

About The Position

NAPA is hiring an Automotive Parts Specialist to provide and source parts for specialized equipment used by fleet customers. The role involves helping customers and NAPA team members identify and research parts, checking availability, and delivering responsive customer service in a fast-paced shop environment that may be located at an airport. Prior parts or automotive knowledge is preferred, but a willingness to learn is also welcome. The position offers a starting hourly rate of $21.50; starting rates for other positions are determined by individual skills, experience, and qualifications.

The role may suit someone who enjoys supporting fleet customers, has automotive parts experience or hands-on experience repairing vehicles, and wants to develop their expertise as part of a team. NAPA describes opportunities for training, continued development, and career growth.

Requirements

• Valid driver's license.
• Previous experience in a parts store or automotive industry, or willingness to learn about auto parts.
• High school diploma or GED.
• Excellent verbal and written communication skills.
• Strong listening skills and empathy for customers.
• Ability to work in or around an airport environment in a shop environment.

Nice To Haves

• Technical or trade school courses or degree.
• Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
• Experience with airport ground support equipment.
• Knowledge of cataloging, sourcing, or inventory management systems.
• Customer-centric approach for both external and internal customers.
• ASE certifications.

Responsibilities

• Provide and source parts for specialized equipment for fleet customers.
• Use parts knowledge to assist NAPA team members and answer customer questions.
• Provide outstanding customer service and interact with management and technicians.
• Bring customer focus and high energy to a fast-paced environment.
• Ask appropriate questions to ensure correct parts are researched and sourced.
• Inform customers about parts availability.

Benefits

• Medical, dental, and vision plans.
• 401(k) with company match.
• Paid holidays and vacation.
• Paid time off including vacation, personal days, holidays, and sick days.
• Paternal leave.
• NAPA employee discount.
• Tuition reimbursement.
• Employee stock purchase plan.
• Professional development opportunities.
• Wellness programs.
• Training and ongoing development with support from leaders and the team.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED