Counter Service

Genuine Parts Company • Lawrenceville, GA

2d

About The Position

The Automotive Parts Specialist provides and sources parts for specialized equipment used by fleet customers. The role uses parts knowledge to support NAPA team members and answer customer questions, while delivering outstanding service and interacting with management and technicians. In a fast-paced environment, the specialist asks questions to identify and source the correct parts and informs customers about parts availability. The position is suited to someone who enjoys helping fleet customers and wants to grow their parts experience and career with NAPA. Candidates need a valid driver’s license, a high school diploma or GED, and prior parts or automotive experience or a willingness to learn. The role involves working in or around an airport and in a shop environment.

Requirements

• Valid driver’s license.
• Previous experience in a parts store or automotive industry, or willingness to learn about auto parts.
• High school diploma or GED.
• Excellent verbal and written communication skills.
• Good listening skills and empathy for customers.
• Ability to work in or around an airport environment and in a shop environment.

Nice To Haves

• Technical or trade school courses or degree.
• Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
• Experience with airport ground support equipment.
• Knowledge of cataloging, sourcing, or inventory management systems.
• Customer-centric approach for both external and internal customers.
• ASE certifications.

Responsibilities

• Provide and source parts for specialized equipment for fleet customers.
• Use parts knowledge to assist NAPA team members and answer customer questions.
• Provide outstanding customer service and interact with management and technicians.
• Ask appropriate questions to ensure the correct parts are researched and sourced.
• Inform customers about parts availability.
• Bring customer focus and high energy to a fast-paced environment.

Benefits

• Competitive pay.
• Medical, dental, and vision benefits.
• 401(k) with matching.
• Paid holidays and vacation.
• NAPA discount.
• Tuition reimbursement.
• Training and ongoing development with support from multiple leaders and the team.
• Promotion-from-within culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED