Counter Service

Genuine Parts Company•Alpharetta, GA

23h

About The Position

The NAPA Automotive Parts Specialist provides and sources parts for specialized equipment used by fleet customers. The role uses parts knowledge to support NAPA team members, answer customer questions, research and source the correct parts, and communicate parts availability. It involves delivering outstanding customer service while interacting with customers, management, and technicians in a fast-paced shop environment that may be located in or around an airport. The position offers opportunities to learn and develop parts expertise and pursue other career paths within the company.

Requirements

Valid driver's license.
Previous experience in a parts store or automotive industry, or willingness to learn about auto parts.
High school diploma or GED.
Excellent verbal and written communication skills.
Strong listening skills and empathy for customers.
Ability to work in or around an airport environment in a shop setting.

Nice To Haves

Technical or trade school courses or degree.
Background or passion in the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience with airport ground support equipment.
Knowledge of cataloging, sourcing, or inventory management systems.
Customer-centric approach for external and internal customers.
ASE certifications.

Responsibilities

Provide and source parts for specialized equipment for fleet customers.
Use parts knowledge to assist NAPA team members and answer customer questions.
Provide outstanding customer service and interact with management and technicians.
Ask appropriate questions to ensure the correct parts are researched and sourced.
Inform customers about parts availability.
Bring customer focus and high energy to a fast-paced environment.