Counter Service
Genuine Parts Company•Richmond, VA
About The Position
NAPA is hiring an Automotive Parts Specialist to support fleet customers with parts for specialized equipment. The role involves researching and sourcing the correct parts, communicating availability, answering customer and team-member questions, and providing outstanding service in a fast-paced shop environment. Candidates should have automotive parts or industry experience, or be willing to learn. The position offers a starting hourly rate of $13.75; starting rates for other positions depend on individual skills, experience, and qualifications.
Requirements
- Valid driver's license.
- Previous experience in a parts store or automotive industry, or willingness to learn about automotive parts.
- High school diploma or GED.
- Excellent verbal and written communication skills.
- Strong listening skills and empathy for customers.
- Ability to work in or around an airport environment and in a shop environment.
Nice To Haves
- Technical or trade school courses or degree.
- Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
- Experience with airport ground support equipment.
- Knowledge of cataloging, parts sourcing, or inventory management systems.
- Customer-centric approach with internal and external customers.
- ASE certifications.
Responsibilities
- Provide and source parts for specialized equipment for fleet customers.
- Use parts knowledge to assist NAPA team members and answer customer questions.
- Interact with customers, management, and technicians while providing outstanding customer service.
- Ask appropriate questions to research and source the correct parts.
- Inform customers about parts availability.
- Bring customer focus and high energy to a fast-paced environment.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid holidays and vacation.
- Vacation, personal days, holidays, and sick days.
- Parental leave.
- NAPA employee discount.
- Employee stock purchase plan.
- Tuition reimbursement.
- Professional development opportunities.
- Wellness programs.
- Training and ongoing development with support from leaders and the team.
- Opportunities for promotion from within.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
