Counter Service

Genuine Parts Company • Morenci, AZ

6d

About The Position

The Automotive Parts Specialist provides and sources parts for specialized equipment for fleet customers. The role uses parts knowledge to support NAPA team members and answer customer questions, while delivering outstanding service and interacting with management and technicians. Specialists work in a fast-paced, customer-focused environment, ask appropriate questions to research and source the correct parts, and inform customers about parts availability. The position is suited to people with automotive parts experience or a willingness to learn, who enjoy helping fleet customers and want to develop their parts knowledge and career with NAPA. The work may involve an airport and shop environment.

Requirements

• Valid driver's license.
• Previous experience in a parts store or the automotive industry, or a willingness to learn about auto parts.
• High school diploma or GED.
• Excellent verbal and written communication skills.
• Strong listening skills and empathy for customers.
• Ability to work in or around an airport environment and in a shop environment.

Nice To Haves

• Technical or trade school courses or degree.
• Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
• Experience with airport ground support equipment.
• Knowledge of cataloging, sourcing, and/or inventory management systems.
• Customer-centric approach with both external and internal customers.
• ASE certifications.

Responsibilities

• Provide and source parts for specialized equipment for fleet customers.
• Use parts knowledge to assist NAPA team members and answer customer questions.
• Provide outstanding customer service and interact with management and technicians.
• Bring customer focus and high energy to a fast-paced environment.
• Ask appropriate questions to ensure the correct parts are researched and sourced.
• Inform customers about parts availability.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Paid holidays and vacation.
• NAPA discount.
• Tuition reimbursement.
• Competitive pay.
• Training and ongoing development with support from leaders and the team.
• Opportunities for promotion from within.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED