Counter Service

Genuine Parts Company•Des Moines, IA

16d

About The Position

A NAPA Automotive Parts Specialist provides and sources parts for specialized equipment for fleet customers. The role uses parts knowledge to assist NAPA team members and answer customer questions, delivers outstanding customer service, and interacts with management and technicians. Specialists work in a fast-paced environment, ask questions to ensure the correct parts are researched and sourced, and inform customers about parts availability. The position offers opportunities to learn, develop parts expertise, and grow a career with NAPA.

Requirements

Valid driver's license.
Previous experience in a parts store or automotive industry, or willingness to learn about auto parts.
High school diploma or GED.
Excellent verbal and written communication skills.
Strong listening skills and empathy for customers.
Ability to work in or around an airport environment in a shop environment.

Nice To Haves

Technical or trade school courses or degree.
Background or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience with airport ground support equipment.
Knowledge of cataloging, sourcing, or inventory management systems.
Customer-centric approach with both external and internal customers.
ASE certifications.

Responsibilities

Provide and source parts for specialized equipment for fleet customers.
Use parts knowledge to assist other NAPA team members and answer customer questions.
Provide outstanding customer service and interact with management and technicians.
Bring customer focus and high energy to a fast-paced environment.
Ask appropriate questions to ensure correct parts are researched and sourced.
Inform customers about parts availability.