Counter Service
About The Position
The Automotive Parts Specialist provides and sources parts for specialized equipment used by fleet customers. The role uses automotive parts knowledge to assist NAPA team members and answer customer questions, while delivering outstanding service and interacting with management and technicians in a fast-paced environment. The specialist asks questions to identify and source the correct parts and informs customers about parts availability. The position is suited to someone who enjoys helping fleet customers with parts and service needs and wants to develop or grow parts expertise as part of a NAPA team. A background in the automotive industry or hands-on experience repairing cars and trucks is helpful, as is a willingness to learn. The role involves working in or around an airport in a shop environment.
Requirements
- Valid driver’s license.
- Previous experience in a parts store or automotive industry, or willingness to learn about auto parts.
- High school diploma or GED.
- Excellent verbal and written communication skills.
- Strong listening skills and empathy for customers.
- Ability to work in or around an airport environment in a shop environment.
Nice To Haves
- Technical or trade school courses or degree.
- Background in or passion for the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
- Experience with airport ground support equipment.
- Knowledge of cataloging, sourcing, and/or inventory management systems.
- Customer-centric approach for external and internal customers.
- ASE certifications.
Responsibilities
- Provide and source parts for specialized equipment for fleet customers.
- Use parts knowledge to assist NAPA team members and answer customer questions.
- Provide outstanding customer service and interact with management and technicians.
- Bring customer focus and high energy to a fast-paced environment.
- Ask appropriate questions to ensure the correct parts are researched and sourced.
- Inform customers about parts availability.
Benefits
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) with match.
- Paid holidays and vacation.
- NAPA discount.
- Tuition reimbursement.
- Competitive pay.
- Training and ongoing development with support from leaders and the team.
- Promotion-from-within culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
