Parts Counterperson

Mercedes-Benz of Rochester•Rochester, MN

25d•$50,000 - $60,000

About The Position

The Ed Napleton Automotive Group is seeking an Automotive Parts Counter Sales Associate at Napleton's Mercedes-Benz of Rochester. The role serves as a liaison for internal and external customers and promotes the sale of parts, labor, and accessories in a growing, fast-paced automotive dealership environment. The position involves assisting customers with parts purchases, supporting service technicians, processing parts and warranty returns, maintaining inventory and department security, and using the dealership computer system to track sales and lost sales. The associate also helps keep the department organized, communicates with other departments, and reports issues to the department manager. The group is affiliated with more than 25 vehicle brands and over 50 dealerships across seven states, with more than 3,500 employees nationwide. It describes itself as family-owned and operated and notes more than 90 years in business.

Requirements

At least 1 year of automotive parts experience.
Ability to lift 100 pounds.
Automotive knowledge.
Excellent customer service skills.
Valid driver's license.
Willingness to undergo a background check in accordance with local law and regulations.
At least 18 years of age to comply with the company driving policy.

Responsibilities

Greet customers, determine their needs, and provide excellent customer service and satisfaction.
Establish a method of payment.
Handle telephone inquiries about parts purchases.
Distribute parts to service technicians.
Accept warranty parts and cores for return and return warranty parts to the factory using the required marking and tagging procedures.
Process pertinent documents and associated parts.
Identify related parts needed for repair jobs.
Advise customers or Service Consultants of parts stocking status.
Maintain security of the Parts Department, parts, and paperwork.
Write purchase orders for parts and outside-supplier sublet work, and obtain management approval.
Use the computer system consistently and accurately to post sales and track lost sales.
Provide the Parts Manager with information for special orders, emergency purchases, and lost sales.
Maintain parts in their correct locations and bins.
Keep the work and department areas clean, including helping remove garbage and boxes.
Keep current with training and certification.
Pull and stock parts inventory.
Conduct bin spot checks as directed.
Receive money and cash out customers.
Maintain good communication with associates in the Parts Department and other departments.
Report issues to the department manager.