Parts Counterperson

Clermont Chrysler Jeep Dodge Ram • Clermont, FL

15d • Onsite

About The Position

The Automotive Parts Counter Sales Associate at Napleton's Clermont CDJR serves as a liaison for internal and external customers and promotes the sale of parts, labor, and accessories. The role involves assisting customers with parts needs and payments, handling parts inquiries and distribution, processing returns and documentation, maintaining inventory and department security, and supporting communication across departments. The Ed Napleton Automotive Group is affiliated with more than 25 vehicle brands and over 50 dealerships across seven states, with more than 3,500 employees.

Requirements

• At least 1 year of automotive parts experience.
• Ability to lift 100 pounds.
• Automotive knowledge.
• Excellent customer service skills.
• Valid driver's license.
• Willingness to undergo a background check in accordance with local laws and regulations.
• Must be at least 18 years old to comply with the company driving policy.

Responsibilities

• Greet customers, determine their needs, and provide excellent customer service and satisfaction.
• Establish a method of payment.
• Handle telephone inquiries regarding parts purchases.
• Distribute parts to service technicians.
• Accept warranty parts and cores for return.
• Return warranty parts to the factory using the required marking and tagging procedures.
• Process pertinent documents and associated parts.
• Identify related parts needed for repair jobs.
• Advise customers or Service Consultants about parts stocking status.
• Ensure the security of parts and paperwork in the Parts Department.
• Write purchase orders for parts and sublet work from outside suppliers and obtain management approval.
• Use the computer system consistently and accurately to post sales and track lost sales.
• Provide the Parts Manager with information for special orders, emergency purchases, and lost sales.
• Maintain parts in their correct locations and bins.
• Keep the work and department areas clean, including helping remove garbage and boxes.
• Keep training and certifications up to date.
• Pull and stock parts inventory.
• Run bin spot checks as directed.
• Receive money and cash out customers.
• Establish good communication between Parts associates and other departments.
• Report issues to the department manager.

Benefits

• Medical, dental, and vision insurance.
• 401(k).
• Paid vacation and sick time.
• Paid training.
• Discounts on products, services, and vehicles.
• Growth opportunities.
• Top compensation plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed