Parts Wholesale

Asbury Automotive Group • Vienna, VA

1d

About The Position

The Automotive Parts Counter Clerk at Koons Tysons Toyota sells parts to retail and shop customers over the counter, through the shop, and by phone. The role assists customers in selecting parts in a friendly, professional, and efficient manner, provides price quotes and product information, and makes customers aware of companion parts and specials. The associate also supports parts ordering, inventory, paperwork, payment processing, and coordination with shop staff and outside sales representatives.

The position calls for strong communication and customer-service skills, a professional demeanor, and the ability to multitask in a fast-paced environment. Computer and phone skills are required. Compensation is $12.77 per hour plus commission, based on experience. The company describes a range of benefits, training, and career-development opportunities.

Requirements

• Excellent communication and customer-service skills, with the ability to maintain a professional image and demeanor.
• Ability to multitask in a fast-paced environment.
• Strong computer and phone skills, including Internet and MS Outlook.
• Must be at least 18 years of age.
• Must have a valid driver's license.
• Must be able to pass a pre-employment background and drug screening.

Nice To Haves

• Proficiency in CDK.
• A degree in automotive technology or military equivalent experience.
• Bilingual ability.

Responsibilities

• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Sell parts over the counter, through the shop, and by phone.
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed.
• Inform customers about companion part requirements and specials, and expose them to the full product line.
• Review body shop estimates to confirm ordered parts are correct and pricing aligns with the estimate, when applicable.
• Pull and fill orders from stock.
• Notify the parts manager of out-of-stock parts or shop materials requiring immediate attention.
• Notify necessary parties when special-order parts are received.
• Pull orders and ensure parts are tagged with customer names and job numbers.
• Follow department policy and instructions for special ordering parts and special-order aging.
• Follow up on back-ordered parts and replenish assigned inventory daily.
• Maintain a prompt, efficient, and timely flow of paperwork.
• Bill internal parts requests to service repair orders.
• Verify will-call and back-order files weekly and return items to vendors or stock items that are not picked up or required.
• Receive payment from retail customers or obtain credit authorization.
• Assist outside sales representatives with their orders.

Benefits

• Weekly pay.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible select management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings accounts.
• Flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Digital career path tool to assist with career development.
• Continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Community service initiatives, including paid volunteer hours.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed