Automotive Parts Counter Hare Chevrolet

Asbury Automotive Group•Noblesville, IN

About The Position

Hare Chevrolet is seeking a people-focused Automotive Parts Counter Associate to support customers and the dealership’s parts operations. The role involves selling parts to retail and shop customers in person, over the phone, and through the shop, while delivering friendly, professional, and efficient service. The associate helps customers select parts, provides price quotes and product information, and makes customers aware of companion parts, specials, and the full product line. The position also handles order fulfillment and inventory-related tasks, including pulling and filling orders, monitoring out-of-stock and back-ordered parts, processing special orders, maintaining assigned inventory, and coordinating received parts with relevant parties. Additional duties include reviewing applicable body shop estimates for parts and pricing accuracy, keeping paperwork moving promptly, billing internal parts requests to service repair orders, managing will-call and back-order files, and assisting outside sales representatives. The role calls for strong communication, customer service, computer, and phone skills, and the ability to multitask in a fast-paced environment.

Requirements

Excellent communication and customer service skills, with the ability to maintain a professional image and demeanor.
Ability to multitask in a fast-paced environment.
Strong computer and phone skills, including Internet and MS Outlook.
At least 18 years of age.
Valid driver's license.
Ability to pass pre-employment background and drug screening.

Nice To Haves

Proficiency in CDK.
A degree in automotive technology or military-equivalent experience.
Bilingual ability.

Responsibilities

Sell parts to all customers over the counter, through the shop, and by phone.
Help retail and shop customers select required parts in a friendly, professional, and efficient manner.
Inform customers about companion part requirements, specials, and the full product line.
Answer incoming phone calls and counter inquiries, and provide price quotes and other information.
Review body shop estimates, when applicable, to confirm ordered parts are correct and pricing aligns with the estimate.
Pull and fill orders from stock.
Notify the parts manager about out-of-stock parts or shop materials requiring immediate attention.
Notify relevant parties when special-ordered parts have arrived.
Tag pulled orders with customer names and job numbers.
Follow department policies and instructions for special orders and special-order aging.
Follow up on back-ordered parts and replenish assigned inventory daily.
Maintain a prompt, efficient, and timely flow of paperwork.
Bill internal parts requests to the service repair order.
Verify will-call and back-order files weekly and return items to vendors or stock items that are not picked up or required.
Receive payment from retail customers or obtain credit authorization.
Assist outside sales representatives with their orders.

Benefits

Weekly pay.
Paid holidays and paid time off.
Paid training.
Stock awards for eligible management and front-line team members.
Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
Up to 12 weeks of paid pregnancy leave (disability leave).
Paid parental leave.
Health savings and flexible spending accounts.
Short-term and long-term disability plans.
Whole life and term life insurance.
401(k) with company match.
Pet insurance.
Digital career path tool and continuous training through Asbury's Internal Learning Management System.
Professional growth and development opportunities.
Technician student loan relief resources.
Employee assistance program.
Employee discounts on parts and service repairs.
Scholarship awards.
Community service initiatives, including paid volunteer hours.
Employee referral program with bonus opportunities.