Automotive Parts Counter Hare Chevrolet

Asbury Automotive • Noblesville, IN

7d

About The Position

The Automotive Parts Counter Associate sells parts to customers over the counter, through the shop, and by phone. The role supports retail and shop customers by helping them select parts, providing pricing and product information, processing orders and payments, and coordinating special orders, back orders, and inventory. Associates also help ensure parts are correctly ordered, tagged, billed, and managed in accordance with department procedures. The position calls for strong customer service and communication skills, professionalism, and the ability to work in a fast-paced, multi-tasking environment.

Requirements

• Excellent communication and customer service skills, with the ability to maintain a professional image and demeanor.
• Ability to multi-task in a fast-paced environment.
• Strong computer and phone skills, including Internet and MS Outlook.
• Degree in automotive technology or military-equivalent experience.
• Must be at least 18 years of age.
• Must have a valid driver's license.
• Must pass pre-employment screening, including a background check and drug test.

Nice To Haves

• Proficiency in CDK.
• Bilingual ability.

Responsibilities

• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed.
• Inform customers about companion part requirements and specials, and expose them to the full product line.
• Review body shop estimates to confirm ordered parts are correct and pricing aligns with the estimate when applicable.
• Pull and fill orders from stock.
• Notify the parts manager about out-of-stock parts or shop materials needing immediate attention.
• Notify relevant parties when special-ordered parts have been received.
• Pull orders and ensure parts are tagged with customer names and job numbers.
• Follow department policies and instructions for special ordering parts and managing special-order aging.
• Follow up on back-ordered parts and replenish assigned inventory daily.
• Maintain prompt, efficient, and timely paperwork flow.
• Ensure internal requests for parts are billed on service repair orders.
• Verify will-call and back-order files weekly, and return items to vendors or stock items not picked up or required.
• Receive payment from retail customers or obtain credit authorization.
• Assist outside sales representatives with their orders.

Benefits

• Weekly pay.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for select management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings accounts.
• Flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool to assist with career development.
• Continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Opportunities to join community service initiatives, including paid volunteer hours.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed