Automotive Parts Advisor

Ken Garff Automotive Group • Webster, TX

2d

About The Position

Big Star Dodge, a Ken Garff Automotive Dealership, is seeking a Parts Front Counter Sales Associate who aligns with the company’s core values of respect, intelligence, greatness, honesty, and teamwork. The role supports customer service and dealership parts operations, including resolving parts-related customer complaints, encouraging branded-parts sales, improving customer and department interactions, maintaining inventory accuracy, and ensuring parts, billing, warranty, and order processes are handled effectively.

Requirements

• High school diploma or equivalent.
• Ability to read and comprehend job-related instructions and information in electronic or paper form.
• Ability to address problems creatively and logically while expressing empathy for customers and their concerns.
• Ability to move about the parts department and use computers.
• Ability to meet the physical requirements of the role, including lifting over 50 pounds.
• Valid in-state driver's license and a good driving record, per company standards.

Nice To Haves

• Two or more years of experience in an automotive parts department preferred.

Responsibilities

• Handle customer complaints tactfully, promptly, with genuine concern, and according to dealership guidelines; address complaints related to parts issues directly.
• Encourage the sale of branded parts.
• Schedule regular efforts to improve the efficiency of customer and Parts Department interactions and transactions.
• Establish processes to ensure accuracy between inventory and computer records.
• Refresh accessory displays and coordinate with the Sales Manager to ensure an accessory vehicle is available.
• Monitor parts department workflow and intervene as needed to ensure work is completed on time and technician needs are met.
• Make warranty and billing adjustments.
• Monitor backorders daily to ensure deliveries are shipped and received as quickly as possible.
• Ensure dealership purchases are properly accounted for before payment is made.
• Ensure parts are properly tagged so the dealership receives full credit from the factory.
• Assist in collecting overdue accounts.
• Notify special-order customers when their parts arrive.

Benefits

• Paid training and real career growth.
• Competitive compensation package.
• Paid time off.
• 401(k) with company match.
• Medical, dental, and vision insurance.
• Short- and long-term disability insurance.
• AD&D and life insurance.
• Year-end bonus program for all employees (Garff Giveback).
• Employee discounts on vehicle purchases, parts, service, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED