Automotive Mobile Diagnostic Technician

Protech Electronics•San Bruno, CA

11d

About The Position

Protech Automotive Solutions and its affiliated brands are seeking a dedicated, quality-focused Mobile Diagnostic Technician to provide top-tier customer service. The role applies technical knowledge to assist customers, supports users of the Autel scanning unit by phone, answers questions about scanning procedures, and researches vehicle technology issues to explain and resolve them. The position requires prior diagnostic technician experience, appropriate tools, and the ability to perform physically demanding tasks. The stated compensation is up to $40.00 annually; the posting does not clarify the pay period.

Requirements

At least 2 years of prior experience as a diagnostic technician.
Must currently have or be willing to obtain the proper tools to successfully complete assigned job duties.
Must pass all pre-employment screenings, including background checks.
Minimum age of 21.
Ability to reach below and above shoulder level, kneel, bend, squat, and lift objects over 50 pounds.
Ability to read and understand instructions, written estimates, and work orders.
Effective verbal and written communication skills.
Ability to manage competing priorities and adapt to a fast-paced environment.
Must be eligible to work in the U.S. without restrictions.

Nice To Haves

I-CAR and ASE certifications are preferred.

Responsibilities

Apply technical knowledge to assist customers.
Answer inbound and outbound phone calls in support of the Autel scanning unit.
Answer technical questions relating to Autel scanning procedures.
Research vehicle technology issues to understand, explain, and resolve them.
Provide personable, friendly customer service to internal and external customers.