Automotive Mobile Diagnostic Technician

Protech Electronics • Shreveport, LA

10d

About The Position

Protech Automotive Solutions and its affiliated brands are seeking a dedicated, quality-focused Automotive Mobile Diagnostic Technician to provide top-tier customer service. The technician applies technical knowledge to assist customers, supports users of the Autel scanning unit by phone, answers questions about scanning procedures, and researches vehicle technology issues to explain and resolve them. The position requires prior diagnostic technician experience, appropriate tools, and the ability to perform physical tasks and work effectively in a fast-paced environment.

Requirements

• At least 2 years of prior experience as a diagnostic technician.
• Must currently have or be willing to obtain the proper tools to complete assigned job duties.
• Must pass all pre-employment screenings, including background checks.
• Minimum age of 21.
• Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
• Ability to read and understand instructions, written estimates, and work orders.
• Effective verbal and written communication skills.
• Ability to manage competing priorities and adapt to a fast-paced environment.
• Ability to provide personable, friendly customer service to internal and external customers.
• Must be eligible to work in the U.S. without restrictions.

Nice To Haves

• I-CAR certification.
• ASE certification.

Responsibilities

• Apply technical knowledge to assist customers.
• Answer inbound and outbound phone calls in support of the Autel scanning unit.
• Answer technical questions about Autel scanning procedures.
• Research vehicle technology issues to understand, explain, and resolve them.

Benefits

• Medical, dental, and vision benefits beginning on day one.
• Industry-comparable pay, paid weekly.
• Paid vacation and holidays, accruing from day one.
• Career growth opportunities and promotion from within.
• Paid I-CAR and ASE skilled trainings and certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed