Automotive Mobile Diagnostic Technician

Protech Electronics•Fort Myers, FL

About The Position

Protech Automotive Solutions and its affiliated brands is seeking a dedicated, quality-focused Mobile Diagnostic Technician to provide service to customers. The role involves applying technical knowledge to assist customers, supporting users of the Autel scanning unit by phone, answering questions about scanning procedures, and researching vehicle technology issues to explain and resolve them. The technician must be able to perform the physical activities required for the job and provide friendly, effective customer service.

Requirements

At least 2 years of prior experience as a diagnostic technician.
Must currently have or be willing to obtain the proper tools to perform assigned job duties.
Must pass all pre-employment screenings, including background checks.
Minimum age of 21.
Ability to consistently reach below and above shoulder level, kneel, bend, squat, and lift objects weighing over 50 pounds.
Ability to read and understand instructions, written estimates, and work orders.
Effective verbal and written communication skills.
Ability to manage competing priorities and adapt to a fast-paced environment.
Must be eligible to work in the U.S. without restrictions.

Nice To Haves

I-CAR certification.
ASE certification.

Responsibilities

Apply technical knowledge to assist customers.
Answer inbound and outbound phone calls in support of the Autel scanning unit.
Answer technical questions about Autel scanning procedures.
Research vehicle technology issues to understand, explain, and resolve them.
Provide personable, friendly customer service to internal and external customers.