Automotive Mobile Diagnostic Technician

Protech Electronics • Syracuse, NY

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About The Position

Protech Automotive Solutions and its affiliated brands are seeking a dedicated, quality-focused Mobile Diagnostic Technician to provide service to customers. The technician applies technical knowledge to assist customers, supports users of the Autel scanning unit by phone, answers questions about scanning procedures, and researches vehicle technology issues to explain and resolve them. Compensation may be up to $34.00 per flag hour.

Requirements

• At least 2 years of prior experience as a diagnostic technician.
• Currently have, or be willing to obtain, the tools needed to successfully perform assigned duties.
• Pass all pre-employment screenings, including background checks.
• Be at least 21 years old.
• Be able to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
• Be able to read and understand instructions, written estimates, and work orders.
• Have effective verbal and written communication skills.
• Be able to work through competing priorities and adapt to a fast-paced environment.
• Be able to provide personable, friendly customer service to internal and external customers.
• Be eligible to work in the U.S. without restrictions.

Nice To Haves

• I-CAR certification.
• ASE certification.

Responsibilities

• Apply technical knowledge to assist customers.
• Answer inbound and outbound phone calls in support of the Autel scanning unit.
• Answer technical questions about Autel scanning procedures.
• Research vehicle technology issues to understand, explain, and resolve them.

Benefits

• Medical, dental, and vision benefits available from day one.
• Paid weekly.
• Paid vacation and holidays, accruing from day one.
• Career growth opportunities, with promotion from within.
• Paid skilled training and certifications, including I-CAR and ASE.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed