Automotive Manager in Training/General Service Technician

Midas - Touch of Gold•Merrillville, IN

4d•$45,000 - $65,000

About The Position

Midas is seeking an Automotive Manager in Training/General Service Technician for a Store Manager developmental role. The position supports the Store Manager and works in both the front and back shop as needed, providing basic automotive services and sales while training to handle phone calls, schedule appointments, and interact with customers. Midas states that it trains associates and promotes from within. The role combines customer service and service-writing duties with general automotive work. Responsibilities include consulting customers, following up on service requests and estimated completion times, overseeing vehicle inspections and recommendations, preparing computerized repair orders, sourcing parts, discussing estimates and service specials, supporting technicians, maintaining inventory and facility organization, and performing basic services such as oil changes and tire rotations. Compensation is described as hourly pay plus bonuses, with an advertised annual range of $45,000–$65,000+; the posting also mentions overtime, performance-based weekly bonus commissions, and bi-weekly pay.

Requirements

General automotive knowledge.
Excellent customer service disposition.
Good communication skills.
Leadership ability.
Team-building skills.
Ability to follow directions and processes.
Ability to use computers and software.
Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
Valid driver’s license.

Nice To Haves

A minimum of two years of store or service manager experience is preferred but not required.

Responsibilities

Deliver exceptional customer service by listening to and consulting with customers.
Follow up with customers about requested services and estimated completion times.
Oversee complete vehicle inspections and make comprehensive service recommendations.
Build computerized repair orders and source parts.
Deliver and discuss pricing estimates with customers and promote shop service specials.
Oversee technicians’ inspections, diagnoses, and repairs of domestic, European, and Asian cars and light trucks.
Maintain inventory counts.
Maintain the cleanliness and organization of the facility.
Perform oil changes, tire rotations, and basic technician jobs.
Handle phone calls, set appointments, and interact with customers while training for management duties.
Work in the front and back shop as needed and support the Store Manager.
Perform other duties as assigned.