Automotive Lead Service Advisor | Up to $150k/yr & Weekends Off | Gretna
About The Position
The Lead Service Advisor leads the sales team and guides guests through the vehicle repair process, keeping them informed and ensuring their satisfaction. The role has accountability and authority over the daily sales operation, including guest experience, sales activities, team management, work quality, guest satisfaction, revenue, profit margin, and other documented goals assigned by operations leadership and the owner. The position leads daily operations, develops and oversees estimates and work orders, assigns work to technicians, ensures quality parts and target margins, and acts as the primary communications contact for guests before, during, and after service. It also involves managing employee performance, maintaining equipment and resources, opening and closing the store, and completing operational reconciliations, audits, and reporting.
Requirements
- Five years of work experience in automotive guest service and service sales.
- Supervisory or management experience in the automotive industry.
- Strong sales acumen.
- Understand service to others, both professionally and personally.
- Proficiency in Windows-based computer software and automotive store applications.
- ASE Service Consultant certification or equivalent experience.
- Current driver's license and a driving record acceptable to the current insurance carrier.
- Ability to pass a drug screening.
Nice To Haves
- Experience with TekMetric software; preferred but not required.
- Graduation from an industry-recognized service training program; preferred but not required.
Responsibilities
- Serve office and shop personnel, guests, and the community with humility, urgency, and excellence.
- Lead all daily operations and follow and enforce company policies and procedures.
- Take corrective or disciplinary action when employees do not comply with requirements.
- Ensure work quality, attitude, and performance meet or exceed guest satisfaction goals.
- Develop estimates and work orders.
- Direct Service Writers' development of guest estimates and work orders, and assign work orders to technicians.
- Ensure selection of quality parts and achievement of target margins.
- Open and close the store daily.
- Perform daily, weekly, and monthly reconciliations, audits, and report analysis, and report results to Franchise Owners and/or Operators.
- Ensure equipment is operational and in good working order.
- Ensure technicians have the resources needed to do their jobs.
- Serve as the primary communications interface with guests before, during, and after service.
- Present repair solutions in a way guests can easily understand.
- Sell services consistently and effectively while maintaining honesty and integrity.
- Represent the organization professionally and with honesty and integrity.
- Perform other duties as assigned.
Benefits
- Compensation of $120,000–$150,000 annually for well-qualified candidates.
- Five-day work week; closed every weekend.
- 10 days of paid vacation and 8–10 paid holidays.
- Team performance bonuses.
- Healthcare benefits available.
- Matching retirement plans.
- Paid family vacation bonus.
- Weekly lunches.
- Paid training and career advancement.
- Continuous training through the CBA Flywheel Learning System.
- Employer-paid financial wellness program and apps, SmartDollar and EveryDollar.
- Path to shop ownership through the Future Franchise Leadership Academy (FFLA).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
