Automotive Lead Service Advisor | Up to $150k/yr & Weekends Off | Gretna

Christian Brothers Automotive•Omaha, NE

1d•$120,000 - $150,000•Onsite

About The Position

As a Lead Service Advisor with Christian Brothers Automotive, you lead the sales team that guests rely on when seeking vehicle assistance and considering repairs. You build relationships with guests, guide them through the repair process, keep them informed about vehicle status, and ensure their satisfaction before they leave the facility. The Lead Service Advisor is accountable for and has authority over all aspects of the daily sales operation, including guest experience, sales activities, team management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals assigned by the Director of Operations, Shop Operations Director, and Owner. The role also supports office and shop personnel, ensures technicians have the resources they need, and serves as the primary communications interface for guests before, during, and after service. This opening is at a Christian Brothers Automotive location independently owned and operated by a local licensed franchisee. If hired, the local franchisee will be the employer and will make employment decisions. The position is located at 17875 Oakmont Drive, Omaha, Nebraska 68136.

Requirements

Five years of work experience in automotive guest service and service sales.
Supervisory or management experience in the automotive industry.
Strong sales acumen.
Understanding of service to others, both professionally and personally.
Proficiency in Windows-based computer software and automotive store applications.
ASE Service Consultant certification or equivalent experience.
Current driver's license.
Driving record acceptable to the company's insurance carrier.
Ability to pass a drug screening.
Ability to stand and walk for the majority of the workday.
Ability to occasionally lift and carry objects over 50 pounds.
Ability to drive manual-transmission vehicles.
Ability to maintain a brisk work pace in a high-volume environment.
Ability to use a keyboard, mouse, and standard handset phone several times daily.

Nice To Haves

Experience with the TekMetric software application.
Graduation from an industry-recognized service training program.

Responsibilities

Serve office and shop personnel, guests, and the community with humility, urgency, and excellence.
Lead all daily operations and follow and enforce company policies and procedures.
Take necessary corrective or disciplinary action for employee non-compliance.
Ensure quality of work, attitude, and performance meet or exceed guest satisfaction goals.
Develop estimates and work orders, direct Service Writers in preparing them, and assign work orders to technicians.
Ensure selection of quality parts and achievement of target margins.
Open and close stores daily.
Perform daily, weekly, and monthly reconciliations, audits, and report analyses, and report results to Franchise Owners and/or Operators.
Ensure equipment is fully operational and in good working order.
Ensure technicians have the resources needed to do their jobs.
Serve as the primary communications interface for guests before, during, and after service.
Present the best solution to repair guests' vehicles in a way they can understand.
Consistently and effectively sell services while maintaining honesty and integrity.
Represent the organization professionally and project honesty and integrity.
Perform other duties as assigned.