Automotive Lead Service Advisor | Up to $150k/yr & Weekends Off | Gretna
About The Position
The Lead Service Advisor leads the sales team and daily sales operation at a Christian Brothers Automotive location. The role guides guests through the repair process, keeps them informed about vehicle status, and supports guest satisfaction. The position has accountability and authority over daily sales operations, including guest experience, sales activities, team management, work quality, revenue, profit margin, and other documented goals assigned by leadership or the owner. The Lead Service Advisor serves office and shop personnel, guests, and the community with humility, urgency, and excellence; develops estimates and work orders; directs Service Writers and assigns work to technicians; ensures quality parts and target margins; and opens and closes the store. The role also completes reconciliations, audits, and report analysis, reporting results to franchise owners and/or operators. The position represents the organization professionally and sells services honestly and with integrity.
Requirements
- Strong sales acumen.
- Understanding of service to others, professionally and personally.
- Five years of work experience in automotive guest service and service sales.
- Supervisory or management experience in the automotive industry.
- Proficiency with Windows-based computer software and automotive store applications.
- ASE Service Consultant certification or equivalent experience.
- Current driver's license.
- Driving record acceptable to the current insurance carrier.
- Ability to pass a drug screening.
Nice To Haves
- Experience with TekMetric software; preferred but not required.
- Graduation from an industry-recognized service training program; preferred but not required.
Responsibilities
- Serve office and shop personnel, guests, and the community with humility, urgency, and excellence.
- Lead all daily sales operations.
- Follow and enforce company policies and procedures in the current Employee Handbook.
- Ensure work quality, attitude, and performance meet or exceed guest satisfaction goals.
- Develop estimates and work orders.
- Direct Service Writers' development of guest estimates and work orders, and assign work orders to technicians.
- Ensure selection of quality parts.
- Ensure target margins are achieved.
- Open and close the store daily.
- Perform daily, weekly, and monthly reconciliations, audits, and report analysis; report results to franchise owners and/or operators.
- Serve as the primary communications interface to guests before, during, and after service.
- Present suitable vehicle repair solutions in a way guests can understand.
- Sell services consistently and effectively without compromising honesty and integrity.
- Represent the organization professionally and project honesty and integrity.
- Perform other duties as assigned.
Benefits
- 10 days of paid vacation and 8–10 paid holidays.
- Team performance bonuses.
- Healthcare benefits available.
- Matching retirement plans.
- Paid family vacation bonus.
- Weekly lunches.
- Paid training and career advancement.
- Continuous training through the CBA Flywheel Learning System.
- Employer-paid financial wellness program and app (SmartDollar & EveryDollar).
- Path to shop ownership through the Future Franchise Leadership Academy (FFLA).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
