yr & Weekends Off | Gretna

Christian Brothers Automotive•Omaha, NE

2d•$120,000 - $150,000•Onsite

About The Position

The Service Manager leads the team responsible for helping guests with their vehicles and guiding them through the repair process. The role builds guest relationships, communicates vehicle status, and ensures guest satisfaction. The Service Manager is accountable for and has authority over all aspects of daily business operations, including the guest experience, sales, workflow, staff management, work quality, revenue, profit margin, and other goals assigned by the Director of Operations and Owner. All office and shop personnel report directly to the Service Manager. The role includes leading daily operations, supporting and managing personnel, developing estimates and work orders, assigning work to technicians, ensuring appropriate parts and target margins, and serving as the primary communications contact for guests. The Service Manager also opens and closes the store, completes operational reconciliations and audits, reports results, and ensures equipment and technicians have the resources needed. The position is at a Christian Brothers Automotive location in Gretna, Nebraska. The location is closed on weekends and advertises a five-day work week.

Requirements

Five years of work experience in automotive guest service and service sales.
Supervisory or management experience in the automotive industry.
Proficiency with Windows-based computer software and automotive store applications.
ASE Service Consultant certification or equivalent experience.
Current driver's license.
Driving record acceptable to the current insurance carrier.
Ability to pass a drug screening.
Ability to be on feet for most of the workday, including standing and walking.
Ability to occasionally lift and carry objects over 50 pounds.
Ability to drive manual-transmission vehicles.
Ability to maintain a brisk work pace in a high-volume environment.
Ability to use a keyboard and mouse several times daily.
Ability to use a standard handset phone several times daily.

Nice To Haves

Experience with TekMetric software application.
Graduation from an industry-recognized service training program.

Responsibilities

Serve office and shop personnel with humility, urgency, and excellence.
Serve guests and the community in a similar manner.
Lead all daily operations.
Follow and enforce company policies and procedures in the current Employee Handbook.
Take necessary corrective or disciplinary action for employee non-compliance.
Ensure quality of work, attitude, and performance meet or exceed guest satisfaction goals.
Develop estimates and work orders.
Direct Service Writers' development of guest estimates and work orders, and assign work orders to technicians.
Ensure selection of quality parts.
Ensure target margins are achieved.
Open and close stores daily.
Perform daily, weekly, and monthly reconciliations, audits, and report analysis, and report results to Franchise Owners and/or Operators.
Ensure all equipment is operational and in good working order.
Ensure technicians have the resources needed to do their jobs.
Serve as the primary communications interface for guests before, during, and after service.
Present repair solutions clearly and in a way guests can understand.
Consistently and effectively sell services while maintaining honesty and integrity.
Represent the organization professionally and demonstrate honesty and integrity.
Perform other duties as assigned.