Automotive Front Desk Receptionist
About The Position
DARCARS Lexus of Greenwich is hiring an Automotive Front Desk Receptionist to serve as a front-line representative for the dealership. The receptionist greets showroom customers, determines the nature of their visit, directs them to the appropriate department or salesperson, and answers basic inquiries. The role also manages incoming calls and the switchboard, screens and routes calls, takes and promptly communicates thorough messages, and provides basic information to callers. Additional duties include entering data into a prospect tracking system, updating and distributing the company telephone roster, supporting salesperson activities, and performing assigned clerical, accounting, and transaction-receipt duties. The employee may also perform other duties assigned by management or a supervisor.
Requirements
- Speak clearly and pleasantly on the telephone and convey professionalism and competence to callers and in-person customers.
- Have strong communication skills with customers and DARCARS employees.
- Demonstrate a commitment to customer service.
- Be able to speak, read, and comprehend instructions, short correspondence, and policy documents, and converse comfortably with customers.
- Be able to sit for long periods of time.
- Be able to work in a fast-paced environment.
- Be a team player.
- Be able to work a flexible schedule, including evenings and weekends.
- Pass a pre-employment background screen.
Nice To Haves
- Previous customer service experience is preferred but not required.
Responsibilities
- Greet showroom customers and determine the nature of their visit.
- Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
- Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
- Enter data into the computer-operated prospect tracking system.
- Manage the switchboard and screen and route incoming calls.
- Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the time callers are on hold.
- Take thorough messages, including the caller’s first and last name, company name if applicable, time, and message.
- Communicate messages to appropriate parties in a timely manner.
- Provide basic information to callers with general inquiries.
- Update and distribute the company telephone roster when necessary.
- Perform clerical and accounting duties as assigned by the controller or GSM.
- Serve as the showroom greeter.
- Administer dealer tags and gas tickets and assist with salesperson day-to-day activities.
- Make transaction receipts for the sales and service departments, if applicable.
- Perform other duties and responsibilities as assigned by management or a supervisor.
Benefits
- Comprehensive benefits plan including 401(k).
- Employee discounts on vehicle purchases, parts, and service repairs.
- Opportunities to join community service initiatives.
- Internal career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
