Automotive Finance Manager, Honda

Balise Motor Sales•West Springfield, MA

3d•$100,000 - $150,000•Onsite

About The Position

The Finance Manager provides exceptional customer service while helping customers and sales staff choose and close vehicle sales and presenting products that protect customers’ vehicle purchases. The role works with lenders to obtain financing approvals and completes vehicle purchases and associated paperwork accurately and on time. The Finance Manager also follows up on and collects receivables, and reports day-to-day issues to the General Sales Manager and General Manager. Performance expectations include an F&I deal average of $1,800 per copy or higher, electronic signatures on at least 90% of deals, warranty penetration of at least 45%, GAP penetration of at least 30%, sealant penetration of at least 20%, maintenance penetration of at least 25%, road hazard penetration of at least 20%, and at least 1.25 products per deal.

Requirements

Effective communication skills.
Ability to manage one’s own time.
Ability to type efficiently and enter accurate information into the tracking system.
Ability to solve basic mathematical calculations.
Basic computer skills.

Responsibilities

Greet customers in a friendly and professional manner.
Present the initial standard customer presentation (“pencil”) for the vehicles customers are interested in buying and explain available optional finance products.
Assist in closing deals according to the sales process set forth by Balise.
Assist sales managers with selling to help ensure and maintain a respectable closing ratio.
Present vehicle protection products and their benefits to customers to help them choose protection packages.
Build professional relationships with lenders and work with them to obtain the best available financing for customers.
Submit deals electronically to banks using the appropriate dealer system.
Enter transactions accurately into CDK and bank approval systems, including DealerTrack, Route One, and CUDL.
Process transaction paperwork accurately and meet office, state-specific DMV, and lender requirements.
Track deal receivables and follow up on outstanding items to collect all money and bank stipulations needed for contract funding.
Stack and scan deals and deliver them to the office promptly.
Work with the sales team and managers to ensure transactions are accurate and meet customers’ satisfaction.
Participate in store meetings, including Sales Receivables, Save-a-Deal, and Store Manager meetings.
Work on and clean up CIT and problem logs daily.
Follow up with customers as a courtesy reminder regarding purchased products requiring customer action.
Assist the Sales Team with customer engagement in the sales department during peak traffic times.