Automotive Diagnostic Supervisor/Shop Foreman

Carvana•Rocklin, CA

About The Position

Carvana is hiring a front-line supervisor for an Inspection Center who directly manages and develops hourly associates to achieve production targets. The role oversees vehicle movement and inspection-related work, supports decisions to repair or reject inventory, and ensures vehicles meet production and quality standards. The supervisor partners with the Inspection Center General Manager and trains production associates to identify and complete repairs effectively, minimizing re-checks, rework, and delays. The position also requires maintaining a safe, communicative, and productive team environment.

Requirements

High school diploma or GED equivalent.
Experience using computers.
Must be at least 18 years of age.
Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
Demonstrated understanding of current reconditioning processes and lean principles.
Valid driver’s license with a clean driving record: no DUIs and no more than two moving violations in the last three years.
Ability to lift up to 60 pounds independently, with most lifting from knee to shoulder height and other lifting from various levels.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull.
Ability to work in conditions that may be cold, hot, noisy, and wet, and may include fumes or odors from vehicle maintenance.
Ability to use safety equipment, including items such as a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to maintain high-volume, high-quality work in a fast-paced environment.
Ability to delegate tasks effectively.
Ability to communicate and interact professionally and courteously with others, both orally and in writing.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to work overtime, weekends, and variable schedules as necessary.

Responsibilities

Manage the safe movement of cars into and out of the Inspection Center for repairs while meeting or exceeding production and quality goals.
Meet or exceed inventory production goals on a daily, weekly, and monthly basis.
Oversee the day-to-day activities of the assigned team, assess strengths and weaknesses, and identify improvement opportunities.
Coach, develop, and manage the performance of assigned team members; provide feedback and demonstrate desired skills.
Create a positive work environment that supports communication, team cohesion, and adherence to Carvana’s values.
Communicate expectations, performance measures, and goals clearly to team members.
Prevent and resolve conflict among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects in incoming inventory.
Lead production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated repair costs and vehicle quality.
Train production associates to use Quality Control standards to identify and complete repairs effectively and efficiently.
Complete repairs effectively and efficiently the first time to minimize rework and production delays.
Work to reduce the possibility of injury from spills and other preventable hazardous conditions.
Manage multiple associates, including employee development and performance management.