Automotive Customer Service Advisor - 833

Jiffy Lube•Baytown, TX

About The Position

The Customer Service Advisor (CSA) at Premium Velocity Auto/Jiffy Lube helps build customer loyalty and increase sales by helping guests make informed decisions about automotive services. The CSA also works as a Lube Technician and serves as the customer liaison and main point of contact throughout each guest’s visit. No automotive experience is required; training is provided. The role requires a customer-focused, safety-conscious approach and the ability to work effectively in a fast-paced team environment.

Requirements

Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Ability to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfort working in an enclosed and/or semi-outdoor environment.
Authorization to work in the United States without sponsorship.
Excellent customer service and communication skills.
Listening and reasoning skills to identify guests’ product needs.
Confidence overcoming objections and handling rejection.
Positive, welcoming attitude.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on-the-job training and a growth mindset.
Ability to work in a fast-paced environment while multitasking.

Nice To Haves

Valid driver’s license.
Customer service or sales experience is preferred; automotive experience is not required.

Responsibilities

Greet and escort guests from their vehicles while reviewing their service requests.
Explain available promotions, products, and services using knowledge gained through training.
Provide impartial recommendations tailored to guest needs, manufacturer recommendations, and technicians’ findings.
Keep guests informed throughout the service process, including about circumstances that may affect their satisfaction.
Perform preventive maintenance, including oil and filter changes, fluid refills, and inspection or replacement of lights, wiper blades, brakes, and tires.
Support customer loyalty by completing quality work, reviewing completed services with guests, confirming satisfaction, and encouraging return visits at recommended intervals.
Perform other duties as assigned by management.

Benefits

Opportunity to increase pay rate within the first 60 days of employment.
Paid training and bonus incentives for completing training.
Cross-training across multiple roles, with opportunities to increase earning potential.
Career growth opportunities in automotive and management.
Safety-focused work environment.
Legal and financial advising.
Employee discounts on parts and services.
Members-only discount center for major purchases and day-to-day essentials.
Medical plans, prescription drug coverage, and telemedicine.
Employer-funded basic life and accidental death and dismemberment coverage.
Dental and vision plans available.
Short-term and long-term disability coverage available.
Accident, critical illness, cancer, and hospital indemnity coverage available.
Flexible Spending Account and Dependent Care Flexible Spending Account options.
Employee Assistance Program, will preparation, and travel assistance.
Paid time off for full-time employees.
Bonus structure for completing JLU modules within set timeframes.