Automotive Customer Service Advisor - 416

Jiffy Lube•Pittsburgh, PA

About The Position

Join Our High‑Energy Team as an Automotive Customer Service Advisor! Are you a natural communicator with a passion for helping people? Want to work in a fast‑paced, team‑oriented environment where your personality, energy, and communication skills truly shine? Premium Velocity Auto / Jiffy Lube (PVA) is seeking dependable, growth‑minded Automotive Customer Service Advisors who can build trust, guide customers confidently, and deliver an exceptional experience from start to finish. No automotive experience needed — we train! A valid driver’s license is strongly preferred, but not required. Position: Customer Service Advisor (CSA) As a Customer Service Advisor, you’ll guide customers through their entire visit — while also performing basic maintenance services as a trained Lube Technician. This role combines customer service, sales, communication, and hands‑on automotive work, creating strong career pathways in both customer care and automotive services.

Requirements

Valid U.S. driver’s license (preferred)
Authorization to work in the U.S. (no sponsorship available)
Ability to stand for long periods; lift 50+ lbs.; bend, crawl, reach, and climb stairs
Comfortable working in enclosed or semi‑outdoor environments
Proven face‑to‑face customer service or sales experience

Nice To Haves

Excellent communication and customer service skills
Strong listening and reasoning abilities
Confidence in overcoming objections
Positive, energetic attitude
Ability to succeed in a fast‑paced, team‑oriented environment
Commitment to following safety procedures
Willingness to learn, train, and grow
Strong multitasking ability

Responsibilities

Greet customers, review their service needs, and escort them safely from their vehicles
Clearly explain available services, promotions, and recommendations
Provide unbiased, trustworthy recommendations based on technician findings and manufacturer guidelines
Communicate service updates throughout the visit
Perform basic preventive maintenance (oil changes, inspections, fluid top‑offs, wipers, basic component replacements)
Review completed services with customers, ensure satisfaction, and encourage return visits
Assist the team and perform other duties as assigned

Benefits

Employer/employee‑funded medical, vision, dental, prescription coverage, and telemedicine
Employer‑funded basic life & AD&D
Bonus program for completing JLU training
Employee discounts on parts and services
Life, accident, disability, and critical illness plans
Flexible Spending Account (FSA) & Dependent Care FSA
Employee Assistance Program
Will preparation & travel assistance
Full‑time employees only
Pay increase opportunities within your first 60 days!
Paid training + bonus incentives for completing modules
Cross‑training across multiple roles to increase your earning potential
Career paths with limitless growth (Customer Service, Automotive, and Management)
Safety‑focused work environment
Unique benefits including legal & financial advising, member‑only discount programs, and employee discounts (FT only)