Automotive Customer Service Advisor - 416

Jiffy Lube•Pittsburgh, PA

25d

About The Position

Premium Velocity Auto / Jiffy Lube is seeking dependable, growth-minded Automotive Customer Service Advisors. The Customer Service Advisor guides customers through their visit while also performing basic maintenance services as a trained Lube Technician. The role combines customer service, sales, communication, and hands-on automotive work, with career pathways in customer care, automotive services, and management. No automotive experience is needed; training is provided. A valid driver’s license is strongly preferred but not required.

Requirements

Authorization to work in the U.S.; sponsorship is not available.
Ability to stand for long periods and lift 50+ lbs., bend, crawl, reach, and climb stairs.
Comfort working in enclosed or semi-outdoor environments.
Face-to-face customer service or sales experience.
Excellent communication and customer service skills.
Strong listening and reasoning abilities.
Confidence in overcoming objections.
Positive, energetic attitude and ability to succeed in a fast-paced, team-oriented environment.
Commitment to following safety procedures.
Willingness to learn, train, and grow.
Strong multitasking ability.

Nice To Haves

Valid U.S. driver’s license (preferred).

Responsibilities

Greet customers, review their service needs, and escort them safely from their vehicles.
Explain available services, promotions, and recommendations clearly.
Provide unbiased recommendations based on technician findings and manufacturer guidelines.
Communicate service updates throughout the customer’s visit.
Perform basic preventive maintenance, including oil changes, inspections, fluid top-offs, wiper replacement, and basic component replacements.
Review completed services with customers, ensure satisfaction, and encourage return visits.
Assist the team and perform other duties as assigned.

Benefits

Employer/employee-funded medical, vision, dental, prescription coverage, and telemedicine.
Employer-funded basic life and AD&D insurance.
Bonus program for completing JLU training.
Employee discounts on parts and services.
Optional life, accident, disability, and critical illness plans.
Flexible Spending Account (FSA) and Dependent Care FSA.
Employee Assistance Program.
Will preparation and travel assistance.
Pay increase opportunities within the first 60 days.
Paid training and bonus incentives for completing modules.
Cross-training across multiple roles to increase earning potential.
Legal and financial advising and member-only discount programs.