Automotive Customer Service Advisor

Pep Boys•Chino, CA

21d•$17 - $20

About The Position

The Automotive Customer Service Advisor contributes to organizational growth through customer engagement, product and service knowledge, and follow-up at the service desk, on the sales floor, and at the register. The role is the first point of contact for customers by phone and in person, helping schedule appointments, understand customer needs, explain processes and timelines, and sell parts and services. The advisor supports the service business through work orders, register transactions, vehicle inspections, and knowledge of service and replacement parts. Under management direction, the role also assists with customer care, facility maintenance, and outside-purchase ordering. The advisor conducts and participates in express automotive services, including tire services, oil changes, fluid top-offs, lubrication, filter and bulb replacement, battery installation, starting and charging system testing, cosmetic car services, and vehicle inspections. The role emphasizes safety procedures, including correct wheel torque and oil/fluid service practices, and helps maintain a safe, healthy, organized shop that complies with applicable laws and company policies. In designated locations, the advisor may serve as a secondary key carrier with basic and detailed opening and closing duties.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic understanding of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions, and ability to apply formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.
Ability to frequently lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for long periods and frequently reach overhead and below the knees, squat, bend, stoop, kneel, and twist.
Ability to climb ladders to retrieve and stock merchandise.
Ability to communicate effectively in person, by telephone, or using telecommunications equipment; enter and locate information on a computer; present information to groups; visually verify information, including small print; and safely operate a motor vehicle.

Nice To Haves

One year of sales experience preferred.

Responsibilities

Serve as the first point of contact for customers by phone and in the store.
Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell appropriate parts and services while meeting Company Customer Care standards.
Support organization and productivity of the service business through work orders, register transactions, vehicle inspections, and service and replacement-part knowledge.
Assist with customer care, work orders, register transactions, facility maintenance, and outside-purchase ordering under management direction.
Follow cash, credit, check, refund, and return policies; work with management to address customer service issues, complaints, and business opportunities.
Conduct and participate in express automotive services, including tire mounting, balancing, rotations and repair; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation; starting and charging system testing; cosmetic car services; and vehicle inspections.
Implement and consistently execute safety procedures, ensuring wheel torque and oil/fluid services follow standard operating procedures.
Partner with management to maintain a safe and healthy work environment compliant with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
Perform basic and detailed opening and closing duties as a secondary key carrier in designated locations.
Maintain an organized and neat shop.
Adhere to company policies, procedures, safety rules, and environmental rules.
Perform other duties as assigned.