Automotive Body Shop Estimator
About The Position
The Estimator quotes repair costs to customers professionally and promptly while helping ensure quality repairs. The role involves assessing vehicle damage, coordinating with customers and insurance adjusters, tracking repair progress, and confirming completed work meets the customer’s request. The position also supports customer satisfaction and dealership standards for hours per customer repair order written. The job requires regular standing, talking, and hearing, with frequent walking and sitting. The employee may be exposed to outdoor weather and potentially to exhaust fumes or other airborne particles. Occasional tasks include handling objects, reaching, climbing or balancing, bending, kneeling, crouching, or crawling, and lifting or moving up to 10 pounds. Vision requirements include close, distance, color, and peripheral vision.
Requirements
- High school diploma or equivalent (GED).
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees.
- Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions.
- Ability to address problems involving several concrete variables in standardized situations.
- Ability to communicate and get along with customers, management, and technicians; a pleasant demeanor is essential.
- Ability to meet the physical and vision requirements described for the position.
Nice To Haves
- 1–2 years of experience in an auto body shop repair facility or dealership service department; preferred but not required.
Responsibilities
- Maintain Customer Satisfaction Index ratings as determined by the Body Shop Manager.
- Maintain dealership standards for hours per customer repair order written.
- Greet customers in a timely, friendly, and professional manner.
- Communicate with customers to determine the nature of their repair needs.
- Evaluate vehicles thoroughly to determine the extent of damage and required repairs.
- Photograph vehicles to document damage for insurance purposes.
- Establish each customer’s method of payment and obtain credit approval when necessary.
- Obtain the customer’s signature on the repair order and provide a copy.
- Work with insurance adjusters to provide information needed for payment.
- Check job status as often as necessary to ensure work is timely and accurate.
- Handle telephone inquiries about work in progress and appointments.
- Compare the final invoice with the original repair order.
- Deliver vehicles to customers and answer their questions.
- Perform quality control to ensure work is completed as requested and reduce comebacks.
Benefits
- Competitive compensation
- Employee referral program
- Employee discounts on sales and service
- Benefits package including medical, dental, vision, employer-paid life/AD&D, employee assistance program, and pet insurance
- Voluntary benefits including flexible spending account, life/AD&D, short-term and long-term disability, critical illness, accident insurance, and legal and identity theft protection
- 401(k) with employer match
- Holiday Savings Program with employer match
- Paid time off
- Holiday pay
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
