Automotive BDC Appointment Setter

OPEN ROAD AUTO GROUP • Florham Park, NJ

20d • $50,000 - $110,000

About The Position

Open Road Automotive Group is seeking an enthusiastic, customer-focused Automotive BDC Appointment Coordinator for its growing Business Development Center. The coordinator is the first point of contact for prospective and existing customers, helping schedule appointments, answer inquiries, and create an exceptional customer experience that supports dealership success. The role involves communicating by phone, email, text, and online chat in a fast-paced environment.

Requirements

• Outstanding communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable using computers, CRM software, and Microsoft Office.
• Positive attitude with a desire to learn and succeed.
• Ability to work evenings and Saturdays as scheduled.

Nice To Haves

• Previous BDC, call center, customer service, hospitality, or automotive experience is a plus but not required.

Responsibilities

• Respond promptly to inbound sales and service leads via phone, email, text, and online chat.
• Schedule and confirm sales and service appointments.
• Follow up with customers regarding missed appointments, unsold opportunities, and service reminders.
• Build rapport and provide exceptional customer service with every interaction.
• Accurately document all customer communications in the dealership CRM.
• Coordinate with the sales and service teams to ensure a seamless customer experience.
• Meet daily, weekly, and monthly appointment and performance goals.
• Maintain a positive, professional, and customer-first attitude.

Benefits

• Competitive hourly pay plus performance bonuses
• Comprehensive medical, dental, and vision benefits
• Paid vacation and holidays
• 401(k) with company match
• Paid training and ongoing career development
• Employee vehicle purchase program
• Opportunities for advancement within one of the region's leading automotive groups
• Professional, supportive, and team-oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed