Appointment Setter

Trucare•Bermuda Dunes, CA

6d•$21 - $25•Onsite

About The Position

Trucare is seeking an Entry Level Appointment Setter to join its team in Bermuda Dunes. This full-time, on-site position offers an opportunity to start a career in the Hospital/Health Care industry while supporting patient access and care coordination. The Appointment Setter serves as a key point of contact for patients and families, scheduling appointments efficiently and accurately while providing a warm, professional experience. The role works closely with clinical and administrative staff to optimize schedules and help patients access care in a timely manner. The hourly compensation range is $20.95–$25.14 USD.

Requirements

High school diploma or equivalent required.
Prior customer service or call center experience is a plus, but not required.
Strong verbal and written communication skills.
Proficiency with computers and standard office software.
Excellent organizational and multitasking abilities.
Attention to detail and commitment to accuracy.
Compassionate, patient-centered attitude and professional demeanor.
Ability to work effectively in a fast-paced, on-site environment.

Nice To Haves

Familiarity with electronic health record or scheduling systems is preferred.
Prior customer service or call center experience is a plus, but not required.

Responsibilities

Schedule, confirm, and reschedule patient appointments accurately.
Respond to incoming calls and inquiries in a timely and courteous manner.
Verify patient information and insurance details before scheduling.
Maintain accurate and up-to-date records in the scheduling system.
Coordinate with clinical and administrative staff to manage provider availability.
Send appointment reminders and follow up on missed or pending appointments.
Address patient questions and direct complex concerns to the appropriate department.
Maintain patient confidentiality in accordance with health care privacy standards.
Support front office operations to ensure a smooth and efficient patient experience.
Meet daily scheduling and call-handling performance goals.