Automotive Assistant Store Manager - Store 891

Monro Inc.•Pittsburgh, PA

13d

About The Position

The Automotive Assistant Store Manager is a full-time, hourly position whose hours are based on business needs. The role is a store key holder and serves as manager on duty when the Store Manager is absent or business demands require it. The Assistant Manager helps manage an automotive retail service and repair store, supporting service standards and Monro’s performance and profitability goals. The position helps ensure teammates deliver exceptional service by effectively communicating vehicle issues and proposed solutions and meeting guest expectations for service timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and a State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician capacity and complete vehicle services and repairs efficiently and on time.
Help achieve sales goals by informing guests about and recommending tire and service products and promotions; address guest sales, service, complaint, and adjustment needs; build relationships that support satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store in excellent, clean, guest-ready condition according to Monro standards.
Assist with inventory management, including oversight of pulling tires and parts, unloading deliveries, and stocking inventory.
Direct and oversee other technicians and assist with services and repairs as needed.
Help organize store workflow so technicians’ skill levels are used efficiently and services and repairs are completed effectively, on time, and in accordance with Monro operating standards.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.
Complete all Monro-required training within the provided guidelines and timing.