Automotive Assistant Store Manager - Store 405

Monro Inc.•Mansfield, OH

About The Position

The Assistant Store Manager assists in managing the operations of an automotive retail service and repair store to meet or exceed service standards and Monro’s performance and profitability goals. This full-time, hourly position serves as a key holder and manager on duty in the Store Manager’s absence or when business demand requires it. The role helps ensure teammates deliver exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and consistently meeting guest expectations for time commitments and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and a State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician capabilities and complete vehicle services and repairs efficiently and on time.
Help achieve sales goals by informing guests about and recommending tire and service products and promotions; address guest sales, service, complaints, and adjustments; and build relationships that support satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Keep the store in excellent condition, clean, and consistently guest-ready according to Monro standards.
Assist with inventory management, including oversight of pulling tires and parts, unloading deliveries, and stocking inventory.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technician skills are used efficiently and vehicle services and repairs are completed effectively and promptly according to Monro standards.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.
Complete all Monro-required training within the provided guidelines and timing.