Automotive Assistant Store Manager - Store 1015

Monro Inc.•Princeton, NJ

About The Position

The Assistant Store Manager is a full-time, hourly position with hours based on business needs. As a store key holder, this person serves as manager on duty when the Store Manager is absent or business demands require it. The role assists in managing an automotive retail service and repair store to meet or exceed service standards and Monro’s performance and profitability goals. The Assistant Store Manager helps ensure teammates provide exceptional 5 Star guest service by clearly communicating vehicle issues and proposed solutions, and by meeting guest expectations for service timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete all required Monro training within the provided guidelines and timelines.
Current, valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification.
State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to make effective use of technician abilities and complete vehicle services and repairs efficiently and on time.
Help achieve sales goals by informing guests about and recommending tire and service products and promotions.
Address guest sales, service, complaint, and adjustment needs, and build relationships that support satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Keep the store in excellent condition, meeting Monro cleanliness standards and maintaining a guest-ready environment.
Assist with inventory management, including overseeing the pulling, unloading, and stocking of tires and parts.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow to use technician skill levels efficiently and complete services and repairs effectively, promptly, and in accordance with Monro operating standards.
Follow company policies and procedures and applicable governmental, environmental, and ANSI/OSHA standards; consistently use required safety practices.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.