Automotive Assistant Store Manager - Store 891

Monro•Pittsburgh, PA

13d

About The Position

The Automotive Assistant Store Manager is a full-time, hourly position whose schedule is based on business needs. The Assistant Manager is a store key holder and serves as manager on duty when the Store Manager is absent or business demands require it. The role assists with managing the operations of an automotive retail service and repair store to meet service standards and Monro’s performance and profitability goals. The Assistant Manager helps ensure teammates provide exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and meeting guest expectations for service timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Problem-solving, inventory management, merchandising, and customer service abilities.
Communication skills to effectively communicate with teammates and guests.
Complete all Monro-required training within the provided guidelines and timelines.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician capabilities and complete vehicle services and repairs efficiently and on time.
Help achieve sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store in excellent condition, following Monro cleanliness standards and keeping it guest ready.
Assist with inventory management, including overseeing the pulling of tires and parts, unloading deliveries, and stocking inventory.
Provide direction and oversight to other technicians and assist with services and repairs as needed.
Help organize workflow so technician skills are used efficiently and services and repairs are completed effectively and on time in accordance with Monro operating standards.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards.
Consistently follow required safety standards outlined in training, policies, and procedures.
Perform Store Manager functions when business needs dictate.
Complete other duties as assigned and required by the direct supervisor.