Automotive Assistant Store Manager - Store 940

Monro Inc.•Kirkwood, MO

17h

About The Position

The Assistant Store Manager is a full-time, hourly position whose schedule is based on business needs. As a store key holder, the Assistant Manager serves as manager on duty when the Store Manager is absent or business demand requires it. The role assists in managing an automotive retail service and repair store’s operations to meet or exceed service standards and achieve performance and profitability goals. The Assistant Manager helps ensure teammates provide exceptional 5 Star service through clear communication about vehicle issues and proposed solutions, and by meeting guest expectations for timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete all required Monro training according to the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and a State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technicians’ abilities and complete vehicle services and repairs efficiently and on time.
Help achieve sales goals by informing guests about and recommending tires, services, and promotions; address guest sales, service, complaints, and adjustments; and build relationships that support satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store in excellent, clean, guest-ready condition in accordance with company standards.
Assist with inventory management, including overseeing the pulling of tires and parts, unloading deliveries, and stocking inventory.
Direct and oversee other technicians and assist with services and repairs as needed.
Help organize workflow so technician skills are used efficiently and services and repairs are completed effectively, promptly, and according to company operating standards.
Follow company policies and procedures, applicable governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety practices.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.