Automotive Assistant Store Manager - Store 405

Monro•Mansfield, OH

About The Position

The Assistant Store Manager is a full-time, hourly position whose hours are based on business needs. The role is a key holder and serves as manager on duty when the Store Manager is absent or business demand requires it. The Assistant Store Manager helps manage an automotive retail service and repair store to meet or exceed service standards and achieve Monro’s performance and profitability goals. The position helps ensure teammates provide exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and meeting guests’ expectations for service timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification.
State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician capabilities and complete vehicle services and repairs efficiently and on time.
Support sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs related to sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store in excellent, clean, guest-ready condition according to Monro standards.
Assist with inventory management, including overseeing the pulling, unloading, and stocking of tires and parts.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technician skills are used efficiently and services and repairs are completed effectively and on time in accordance with Monro operating standards.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards.
Consistently follow required safety standards established through training, policies, and procedures.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.
Complete all Monro-required training within the stated guidelines and timing.