Automotive Assistant Store Manager - Store 35

Monro Inc.•Guilderland, NY

21d

About The Position

The Automotive Assistant Store Manager is a full-time, hourly position whose hours are based on business needs. The role is a store key holder and serves as manager on duty when the Store Manager is absent or business demand requires it. The Assistant Manager helps manage the operations of an automotive retail service and repair store to meet service standards and Monro’s performance and profitability goals. The position promotes exceptional five-star guest service through clear communication about vehicle issues and proposed solutions, and by meeting guest expectations for timeliness and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete all Monro-required training within the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification.
State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician capabilities and complete vehicle services and repairs efficiently and on time.
Support sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs involving sales, service, complaints, and adjustments, and build relationships that maximize satisfaction, loyalty, and retention.
Help technicians communicate repair and service needs to guests.
Keep the store in excellent condition, clean, and consistently ready for guests.
Assist with inventory management, including overseeing the pulling of tires and parts, unloading deliveries, and stocking inventory.
Direct and oversee other technicians and assist with services and repairs as needed.
Help organize store workflow so technician skill levels are used effectively and services and repairs are completed on time in accordance with Monro operating standards.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety practices.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.