Automotive Assistant Store Manager - Store 698

Monro Inc.•Uniontown, PA

12d

About The Position

The Assistant Store Manager is a full-time, hourly position with hours based on the needs of the business. The Assistant Manager is a key holder and serves as manager on duty when the Store Manager is absent or business demand requires it. The role assists in managing the operations of an automotive retail service and repair store to meet or exceed service standards and achieve performance and profitability goals. The Assistant Manager helps ensure teammates deliver exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and meeting guest expectations for service timing and quality. The role includes supporting guest service and sales, coordinating appointments and store workflow, assisting technicians, maintaining the store and managing inventory. The Assistant Manager must follow company policies and applicable governmental, environmental, and safety standards, and may perform Store Manager functions as business needs dictate.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, including days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete all Monro-required training according to the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification.
State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to optimize technician capabilities and complete vehicle services and repairs efficiently and on time.
Help achieve sales goals by informing guests about and recommending tires, service products, and promotions.
Address guest needs involving sales, service, complaints, and adjustments, and build relationships that support satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store in excellent condition, meeting Monro cleanliness standards and keeping it guest-ready.
Assist with inventory management, including overseeing the pulling, unloading, and stocking of tires and parts.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize store workflow so technician skill levels are used efficiently and work is completed effectively and on time in accordance with Monro standards.
Follow company policies and procedures and applicable governmental standards, including environmental codes and ANSI/OSHA standards; consistently use required safety practices.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.