About The Position

The General Service Technician is an hourly, full-time or part-time position based on business needs. The role performs basic routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications. The technician is expected to deliver exceptional 5 Star service through effective communication about vehicle issues and proposed solutions, while meeting guest expectations for time commitments and quality. Monro is a U.S. automotive service and tire dealer headquartered in Rochester, New York. Its family of brands operates nearly 1,100 shops and supports 16 automotive service and tire brands across 32 states. Monro emphasizes a people-first approach, teamwork, high-quality service, and career opportunities in retail locations, field management, and store operations.

Requirements

  • Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.
  • High school diploma or equivalent is preferred.

Nice To Haves

  • High school diploma or equivalent.

Responsibilities

  • Perform basic vehicle services and repairs accurately and efficiently in accordance with Monro standards of operation.
  • Perform tire services, including wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair.
  • Perform vehicle services, including lubrication, oil changes, basic maintenance such as replacing bulbs, wiper blades, and filters, and battery testing and installation.
  • Complete the Courtesy Inspection process on every guest vehicle; identify, document, and communicate additional needed services and repairs.
  • Assist with inventory management, including pulling tires and parts, unloading deliveries, and stocking inventory.
  • Assist with general store duties and maintain the store in clean, excellent, guest-ready condition according to Monro standards.
  • Perform services in accordance with Monro safety standards, including Wheel Torque and oil safety and compliance procedures.
  • Test-drive vehicles according to Monro’s Road Test policy and dedicated routes while following local traffic and safety laws.
  • Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
  • Maintain technical proficiency by completing required Monro University training courses and modules on time.
  • Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
  • Perform other duties as assigned and required.

Benefits

  • Performance-based incentives
  • Paid vacation and holidays for full-time teammates
  • Reimbursement for ASE certifications
  • 401(k) eligibility immediately upon hire
  • Direct deposit
  • Employee discounts
  • Healthcare, vision, and dental coverage for full-time teammates
  • Employee Access Perks
  • Career advancement opportunities
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