Midas - Automotive Assistant & Service Managers
About The Position
Auto Systems Centers, the world's largest Midas franchisee and now part of the Mavis Tire family, is hiring full-time Assistant and Service Managers for a service, repair, and tire center in Cincinnati, Ohio. The Assistant Manager supports the Store Manager in keeping the Midas retail location operating efficiently, safely, and effectively. The role includes enforcing policies, procedures, and standards; scheduling mechanics' and technicians' work; managing outside orders; ensuring work is completed to a high standard and on time; meeting customer expectations; and promoting team-member safety. The Service Manager assists customers with tire selections and recommends under-car repair services. This role directs the workflow of Mechanics, Alignment Technicians, and Tire Technicians and stages vehicle repair and maintenance work to support timely, high-quality service. Service Managers also drive sales initiatives, communicate with customers, assess their needs, explain requested or necessary automotive repairs and maintenance, and work to ensure customer satisfaction.
Requirements
- At least 2 years of experience or training in automotive parts and/or tire sales, or a relevant combination of education, training, and experience.
- Must be at least 18 years old.
- Must be authorized to work in the United States.
- Ability to stand, walk, bend, and lift or move items weighing over 50 pounds.
- Dependability, teamwork, and a commitment to quality service in a fast-paced environment.
Responsibilities
- Support the Store Manager in operating the Midas retail location efficiently, safely, and effectively.
- Enforce established policies, procedures, and standards.
- Schedule mechanics' and technicians' work and manage outside orders.
- Ensure jobs are completed with quality and on time, meet customer expectations, and protect team-member safety.
- Assist customers with tire selections and recommend necessary under-car repair services.
- Direct the workflow of Mechanics, Alignment Technicians, and Tire Technicians.
- Stage vehicle repair and maintenance work.
- Drive Midas sales initiatives.
- Communicate directly with customers, assess their needs, and provide information about requested or necessary automotive repairs and maintenance.
- Ensure customers are satisfied with their in-store experience and strive to meet their expectations.
Benefits
- Competitive weekly pay with guaranteed base pay and significant weekly bonus potential.
- Five-day work week with Sundays and one other weekday off.
- 401(k) retirement savings plan with an employer match.
- Health, dental, vision, and life insurance coverage.
- Paid vacations, paid holidays, and general paid time off.
- Career growth and promotion from within.
- Uniform expenses covered.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
