Automation Success Technician - Boston (Northeast)

Tennant Company•Boston, MA

1d•$68,970 - $103,070•Onsite

About The Position

The Robotics Automation Success Technician is a hands-on, customer-facing, field-based technical role responsible for successful deployment, adoption, and utilization of Tennant robotic solutions throughout the customer journey. The position serves as a robotics subject matter expert, supporting customer demonstrations and pilots, installation and deployment, training, post-deployment hyper-care, and ongoing usage optimization. The technician partners with customers and Tennant Sales, Service, Business Development, and Customer Success teams to ensure robotic solutions are properly deployed, effectively used, and positioned to deliver customer value. The role also supports internal training, provides first-line technical assistance after deployment, shares field feedback, and applies knowledge of cleaning equipment and processes to recommend suitable operating practices.

Requirements

Bachelor's degree in Engineering, Robotics, Automation, Business, Business Administration, or a related technical field, or an equivalent combination of relevant education, technical training, certifications, and hands-on field experience.
Ability to travel at least 60%.
At least 3 years of technical or field experience with robotics, automation, industrial equipment, commercial equipment, field service, or related technology.
Practical experience installing, configuring, operating, troubleshooting, or supporting technical equipment.
Experience delivering product demonstrations, technical training, or customer support.
Strong customer-facing communication and presentation skills.
Ability to systematically troubleshoot technical and operational problems in field environments.
Ability to independently manage customer-facing technical assignments and drive activities through completion.
Comfort learning and working with software-enabled and connected equipment.
Experience using AI-enabled productivity tools, such as Microsoft Copilot, to draft, summarize, analyze information, or streamline workflows.
Ability to collaborate effectively across technical, commercial, service, and customer-facing teams.

Nice To Haves

Experience with autonomous mobile robots, cleaning robots, industrial automation, material-handling automation, or similar autonomous systems.
Experience with commercial or industrial cleaning equipment.
Experience supporting complex customer deployments or field installations.
Familiarity with robotic navigation, route mapping, connectivity, software configuration, and deployment troubleshooting.
Customer Success, field service, sales engineering, applications engineering, or technical training experience.
Experience supporting enterprise or multi-site customers.

Responsibilities

Serve as the field robotics expert for customer demonstrations, pilots, evaluations, and events.
Conduct demo qualification and site assessments; identify site conditions, workflows, and applications that could affect robotic operation.
Configure and operate robotic equipment during demonstrations and pilots, and support Sales and Business Development during customer evaluations.
Assist with customer discovery and assessment of existing operations and incumbent solutions.
Install and configure robotic products at customer locations, including initial setup, programming, and route mapping.
Validate autonomous operation, follow standardized deployment processes, document deployment results, and troubleshoot issues affecting deployment success.
Provide hands-on training for customer operators, supervisors, and other users on robot operation, routine maintenance, autonomous operation, and basic troubleshooting.
Help customers integrate robotic equipment into existing cleaning operations and reinforce best practices for sustained autonomous use.
Provide operational training and support to Tennant Sales, Service, and other customer-facing personnel; share field experience and deployment learnings internally.
Partner with Customer Success, Sales, and Business Development to address customer needs, remove barriers to consistent autonomous usage, and support adoption initiatives.
Provide customer coaching, retraining, configuration assistance, and technical support as needed.
Use AI-enabled productivity tools, including Microsoft Copilot, to improve the speed, quality, and consistency of work.
Provide first-line technical support during the period immediately following deployment, troubleshoot issues, restore normal operation, and determine when escalation is required.
Communicate issues, corrective actions, escalation requirements, and next steps, while helping minimize disruption to customer operations.
Maintain expertise in Tennant's robotic product portfolio and working knowledge of traditional Tennant cleaning equipment and its relationship to robotic solutions.
Apply knowledge of cleaning chemicals, pads, brushes, floor types, and cleaning processes to recommend operating practices appropriate to customer applications and environments.
Collaborate with Commercial and Industrial Account Managers, Strategic Account Managers, Business Development, Service, and Customer Success.
Support handoffs between sales, demonstration, deployment, and post-deployment activities, and communicate relevant field and customer feedback to internal teams.